You know I'm real disappointed in the service I have received from PHS. I contacted them approx 2 months ago and paid for the info they had including the number verification of my tta. They sent me the info and letter, that was the one they said my hardtop was a festival car. I posted 3 weeks ago and you smart guys said they screwed up so I called them and they said "we screwed up" and will get it corrected. Almost 4 weeks have passed and no corrected letter. I have called and left a message with no call back. Very disappointed I would think when a mistake is made that customers issue would get corrected immediately ..........I mean come on how long does it take to cut and paste. :angry:
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Disappointed in PHS
- Thread starter Coltsfan1
- Start date
robert lee
Gold Member
^^^^^^
You have a point but at the same time remember that TTAS have confused alot of folks... for real.
You have a point but at the same time remember that TTAS have confused alot of folks... for real.
^^^^^^
You have a point but at the same time remember that TTAS have confused alot of folks... for real.
............and, they continue to do so............no one believes that they "put a "Buick GN 'motor' in a Trans AM"...............NO WAY!!??
robert lee
Gold Member
Yeah unfortunately lots of that around, try dealing with Racetronix or GbodyParts, i bought something from the latter and paid for it with a CC, the same day i got it in the mail they reported me to e-bay for nonpayment and screwed up my perfect rating...:furious:, it went further downhill after a phone call.
jarredsoon
Gold Member
Geez Rob, your story sounds like everyone else's. Poor customer service from a specific buick vendor.
TeeTopZ
Well-Known Member
Racetronix has NO customer service. And g body parts isn't far behind. My first order was fine, but the second time the part was on back order and wouldn't hear from them for weeks at a time. It was only the fact that I pestered them every few days that it finally "came in" and was shipped after 3 months
WS6
Stay thirsty my friends
My opinion of racetronix has changed, I was never angry with them just frustrated, but it's my opinion now that they have a dealer network business model in place , and they do their best to support those vendors.
That being said, when I did the double pumper on the GTA I quickly figured out that I was indeed on my own unless I went to one of their vendors. It's true they operate a point of purchase website with vehicle specific products, but if you stray off that menu they make it very clear that you are on your own, no support outside the dealer network.
So, I did my due diligence, collected information on what others have done and what I needed and commenced ordering it off the D.I.Y side of their website.
After that purchase I joined their forum (customers only) and promptly posted some questions and I received all the answers I needed and quickly too.
I've also come to realize that Racetronix makes superior products and has some really smart guys at the helm, these guys really know aftermarket fuel injection.
The more I thought about it the more I've come to think that they probably are deluged with tire kickers and to guys like this they just have no time. They have to separate the wheat from the chafe, and that undoubtedly hurts allot of potential customers feelings and turns them off Racetronix, Which I understand, and I also understand that I'm in the minority on this matter.
I just wanted to add my experience and thoughts on it and suggest if you stick with it on your own hunt, or go to one of their dealers you'll never be disappointed with racetronix products.
That being said, when I did the double pumper on the GTA I quickly figured out that I was indeed on my own unless I went to one of their vendors. It's true they operate a point of purchase website with vehicle specific products, but if you stray off that menu they make it very clear that you are on your own, no support outside the dealer network.
So, I did my due diligence, collected information on what others have done and what I needed and commenced ordering it off the D.I.Y side of their website.
After that purchase I joined their forum (customers only) and promptly posted some questions and I received all the answers I needed and quickly too.
I've also come to realize that Racetronix makes superior products and has some really smart guys at the helm, these guys really know aftermarket fuel injection.
The more I thought about it the more I've come to think that they probably are deluged with tire kickers and to guys like this they just have no time. They have to separate the wheat from the chafe, and that undoubtedly hurts allot of potential customers feelings and turns them off Racetronix, Which I understand, and I also understand that I'm in the minority on this matter.
I just wanted to add my experience and thoughts on it and suggest if you stick with it on your own hunt, or go to one of their dealers you'll never be disappointed with racetronix products.
robert lee
Gold Member
Cool, now we have a go to guy for a double pumper install ...:thumbup:
That is very poor customer service (PHS) specially when they admitted they got it wrong ... can you claim anything back from your credit card company you think?
Funny enough google PHS and you will find the legal battles and claimed ownerships to lots of the documents they have access too ... and apparently some where "found" in dumpsters ... who knows what's behind all that stuff but good business at $50+ per pop
Funny enough google PHS and you will find the legal battles and claimed ownerships to lots of the documents they have access too ... and apparently some where "found" in dumpsters ... who knows what's behind all that stuff but good business at $50+ per pop
2QUIK6
Well-Known Member
It's not like they have a brand to continue to push new sales anymore either 
The last few times I have had to deal with any type of repair service, it has been horrible. Lately if its something I can't fix, I just toss it and buy a new one rather than dealing with incompetent repair folks…and forget about trying to refute the charges on your credit card when its a service / repair charge….water well pump, electric lift motor, and outboard boat motor to name a few recently!!
The last few times I have had to deal with any type of repair service, it has been horrible. Lately if its something I can't fix, I just toss it and buy a new one rather than dealing with incompetent repair folks…and forget about trying to refute the charges on your credit card when its a service / repair charge….water well pump, electric lift motor, and outboard boat motor to name a few recently!!
I recieved my phs packet today in the mail. The letter was corrected. Wish it didn't take so long but it worked out. Don't get me wrong jim was polite I guess the older I get the more good customer service I expect. Cheers all it fricken 39 below wind chill here!!!!!!!
BOBTTA#464
Well-Known Member
Everybody I get in touch with here (Ala) for repairs for things I don't want to mess/can't do, I get shoddy service/"good enough for me"/ "thats how we do it here" BS attitude.
What happened to integrity. Long gone I assume. Yeah, getting older and expect much more, I agree
It's 5 degrees here in Huntsville and I'm in the south?? Hmmmm :cold:
Stay warm Coltsfan!
kymmee
Silver Member
The problem is society's attitude is that everything is "disposable". No one fixes anything anymore. Buy a new car, washer, refrigerator, TV etc and use and abuse it till it breaks, then rack up another purchase on your credit card.
The problem is way deeper than this, but you get the idea. It is very hard to find anyone reputable that "services" anything.
I have always been against extended warranties also.:thumbdwn: When buying a brand new product, I should expect it to last longer than 1 year and should NOT have to pay extra to "make sure" it lasts longer.
We are frigid here in Ohio too. :cold: In the negative degrees today. Only suppose to last a few more days then normal 30's again. Oh joy! lol
Keep those TTA's warm and dry everyone!
BOBTTA#464
Well-Known Member
Oh sooo true Kymmee! If it doesn't last a year (purchase), it goes back.
Yeah, keep'n it warm!
View attachment 6943
not really, I took a smoke break in the garage and was cold!
Yeah, keep'n it warm!
View attachment 6943
not really, I took a smoke break in the garage and was cold!
BOBTTA#464
Well-Known Member
robert lee
Gold Member
Even Maytag ain't worth a damn anymore, about ten yrs ago i had a new heat pump installed and i watched the guy open the box and about ten different brand labels fell out...:whistle: About the only thing i haven't had any trouble out of is big screen tvs.. knock on wood.
DynoDave
Well-Known Member
Not defending PHS here, and not trying to be contrarian...I'm current fighting with Zazzle over a new 2015 Michigan Fbdy calendar that was odered 12/1/14, and is still not here.
But for the most part, I have found a network of pretty darned good service people. My local shop for auto repairs I can't do myself, appliances, parts, pest control, chimney, firewood supply, HVAC...I have good people to turn to on all of these. I run into the accassional loser, like the cat who gouged the CRAP out of my T/A rims using some circa Kaiser-Frazer alignment equipment, but they are the exception.
More than the repair people and manufacturers, I think it's the customers who have changed. I remember the local TV repair shop from 15 or 20 years ago. When you walked in, jobs were stacked to the ceiling. He could fix anything, but it took a few weeks. If you COULD get a TV repaired today, would you be will to wait, without complaining? Not many would. If it were going to cost 1/2 of new, would you just pitch the TV and use it as an excuse to "upgrade"? As consumers, we've become spoiled by right-now customer service, reps. always an 800 number or chat away, overnight shipping, and the like. I remember trips to the local speed shop, ordering parts, and getting them a few weeks later. It was no big deal back then. People just seem to have no patience anymore. And the younger they are, the worse they are.
Rant over. :rofl:
But for the most part, I have found a network of pretty darned good service people. My local shop for auto repairs I can't do myself, appliances, parts, pest control, chimney, firewood supply, HVAC...I have good people to turn to on all of these. I run into the accassional loser, like the cat who gouged the CRAP out of my T/A rims using some circa Kaiser-Frazer alignment equipment, but they are the exception.
More than the repair people and manufacturers, I think it's the customers who have changed. I remember the local TV repair shop from 15 or 20 years ago. When you walked in, jobs were stacked to the ceiling. He could fix anything, but it took a few weeks. If you COULD get a TV repaired today, would you be will to wait, without complaining? Not many would. If it were going to cost 1/2 of new, would you just pitch the TV and use it as an excuse to "upgrade"? As consumers, we've become spoiled by right-now customer service, reps. always an 800 number or chat away, overnight shipping, and the like. I remember trips to the local speed shop, ordering parts, and getting them a few weeks later. It was no big deal back then. People just seem to have no patience anymore. And the younger they are, the worse they are.
Rant over. :rofl:
Re: NOT Disappointed in PHS
Jim will NEVER EVER do anything purposely wrong or scam etc.. its not in his D&A and never has. The ultimately tough but successful efforts to keep the nature of PHS for us all to benefit from .. is nothing short of amazing & the envy of most brands.
Glad the docs came though in the end.
Jim will NEVER EVER do anything purposely wrong or scam etc.. its not in his D&A and never has. The ultimately tough but successful efforts to keep the nature of PHS for us all to benefit from .. is nothing short of amazing & the envy of most brands.
Glad the docs came though in the end.
